1. Information We Collect
F16 collects several categories of information when you register and use our platform. This information is collected directly from you or automatically as you use our services.
Account information: Full name, date of birth, email address, phone number, encrypted password, and identity verification information submitted during registration or account verification.
Payment information: Details of deposit and withdrawal transactions in Malaysian Ringgit (RM), including the payment methods used. Full card numbers or bank account details are not stored directly by f16 — this information is processed through secure, industry-compliant payment providers.
Device and browser information: IP address, browser type, operating system, device type, screen resolution, and other technical data associated with your session. This information is used to identify technical issues and ensure the platform performs optimally on your device.
Usage data: Records of pages visited, session duration, login frequency, game categories accessed, and your general interactions with the f16 platform. This data helps us understand usage patterns and improve the user experience.
2. How We Use Your Information
All information collected by f16 is used for legitimate and specific purposes. We do not sell or rent your personal information to any third party for marketing purposes.
- Account management: To create, verify, and maintain your account, and to securely process all financial transactions.
- Platform security: To detect and prevent fraud, account misuse, and activities that violate the platform's Terms and Conditions.
- Customer support: To respond to enquiries, resolve technical issues, and provide effective assistance to users.
- Service improvement: To analyse usage patterns and develop new features that meet the needs of Malaysian users.
- Account-related communications: To send important notifications related to account activity, security, or policy changes.
- Legal compliance: To fulfil applicable legal and regulatory obligations, including identity verification and anti-money laundering requirements.
3. Use of Cookies and Tracking Technologies
The f16 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies. Essential cookies required for core platform functions such as login authentication, session security, and language preferences — these cookies cannot be disabled without affecting platform functionality. Performance cookies help us understand how users interact with the platform, including frequently visited pages and response times. Functional cookies allow the platform to remember your preferences, such as account settings and interface preferences.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to access or fully use f16's services. For more information on managing cookies on your device, please refer to your browser's documentation.
4. Data Storage, Security & Sharing
Data Storage and Security
Your personal information is stored on servers protected by industry-standard SSL encryption and strict access controls. f16 implements appropriate technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction.
Your information is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When your account is closed or data is no longer needed, it will be deleted or anonymised in accordance with our standard procedures.
Third-Party Sharing
F16 does not sell users' personal information. We may share data with third-party service providers necessary for platform operations — such as payment processors, identity verification services, and technical infrastructure providers — under strict confidentiality agreements. These third parties are only permitted to process your data for specified purposes and may not use it for any other reason.
5. User Rights Regarding Personal Data
As an f16 platform user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold relating to your account. This request can be submitted via our support email.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. Basic account information can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal information, subject to legal obligations that may require us to retain certain records for a specified period.
- Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict how we process your information.
- Right to Object: You have the right to object to the processing of your information for certain purposes, including marketing communications. To opt out of marketing communications, please contact us at [email protected].
To exercise any of the above rights, please contact the f16 support team by email at [email protected]. We will process your request within a reasonable timeframe and respond in accordance with applicable requirements.
6. Policy Changes & How to Contact Us
Changes to This Privacy Policy
F16 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. The latest version of the Privacy Policy will always be available on this page, along with the date of the most recent update.
For significant changes, we will make every effort to notify users via in-platform notifications or their registered email. Continued use of the f16 platform after changes are published will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how f16 handles your personal data, please reach out to our support team at [email protected]. We are committed to responding to all privacy-related enquiries thoroughly and within a reasonable timeframe. For general platform enquiries, you may also refer to the FAQ us.
By using the f16 platform, you agree to the collection and use of information as described in this Privacy Policy.